Frequently Asked Questions
What is the recommended distance
between the bottom of a hanging
light fixture and a table?
When it comes to pendants and chandeliers, this is the first
question we need to answer. There can be differing variables
for every lighting arrangement. For example, depending on your
own height, if you order a fixture with an open shade, how low does
the fixture need to hang to keep you from seeing the bulb from a
reasonable distance? Could the fixture come in contact with a
head? Are you trying to achieve "task lighting" where
you might prefer more light directly below the fixture?
recommend that you start 32" above the table.
To help you visualize the proper length, take a string and tape it to
the shape of a shade or globe (triangle
or circle) made from cardboard, then tack or tape the string to the
ceiling where you want the light fixture to hang. Adjust the
string to different heights, then leave it there to live with for a
while. Watch for vision blocking or positions where a head
could come into contact. This will help you determine the
right height for your custom fixture.
Which finishes are available?
There are six available finishes to include:
- Polished and Satin Brass
- Polished and Satin Nickel
- Light Darkened Brass (light
brown, similar to Antique Brass)
- Dark Darkened Brass (dark brown,
similar to Oil Rubbed Bronze).
You can see examples of these finishes here.
We also have copper tubing which can be polished or darkened for
mixed finish options.
Do I need to maintain the light
of our solid brass fixtures with a polished, satin or darkened brass
finish are living finishes. They will develop a warm patina
naturally over time. Polished and Satin Nickel finishes will
not patina. It is not necessary nor do we recommend that any
metal part be washed with any type of liquid cleaner. When
cleaning glass, it is best to remove the glass from the fixture as
soaps and chemicals can spot tarnish the metal finish.
Otherwise, all that may be required is a light dusting with a micro fiber
cloth (also available at DECORUM).
What is a
A "fitter size" is the outside diameter or lip at the opening of
a glass shade or globe where it attaches to a light fixture.
Do you have a catalog?
This web site will serve to show you examples of our standard light
fixtures. But do keep in mind that we make our lights right
here in our own shop. If you prefer a different shade or
globe, a different finish, style, length or width...the choices are
entirely yours to make as we specialize in making lights that fit
your home or project needs. You can
view many of our lighting fixtures here.
You can also view a complete
catalog of the lanterns and chandeliers
we offer that are made by Northeast Lantern by viewing this
Northeast Lantern 2012 Catalog (7.85 MB). You
Adobe Reader (free) installed on your computer to
view the file.
Do you have examples of your
lights installed in your customers homes?
Yes, we have a small gallery of images
showing our lighting fixtures as they've been installed in some of
our customers homes. You can view these images here.
Can I have my ordered items
shipped directly to my home?
Yes, we ship via UPS anywhere within the United States and Canada.
Otherwise, if you are local, we can call you to pick up your order
as soon as it is ready. Due to some shipping size restrictions
large fixtures may be delivered with some assembly required.
What are your shipping charges?
What is your return
Shipping and handling charges vary based on size of the packaging,
weight and delivery location. We can provide a close
approximate once we know what you want to order. NOTE: Orders
delivered to locations within the state of Maine are charged a 5%
sales tax on the subtotal. All others are Tax Exempt.
For in-stock (e.g. Oceanic/Nautical) fixtures and glass, you have 30 days from the
receipt of your order to return it for a refund provided it has no
damage and it is in the original
box. All custom (made-to-order) fixtures are final sale.
It is your
responsibility to provide us with the correct measurements at the
time of order. We will be glad to alter a fixture at an extra
cost if you feel you have measured incorrectly.
ships all orders via UPS for tracking
and insurance purposes. Upon receipt, if your order is damaged
by UPS, you must make a claim with UPS within 48 hours so that UPS
can determine if the item(s) must be repaired or replaced. Call
UPS at: 1-800-PICK-UPS (742-5877). Then contact DECORUM immediately to apprise us of the situation.
NOTE: All repair work must
be completed by DECORUM.
How to Return
To return fixtures that are damaged, defective or incorrect, simply
contact us by email using the form on our contact page, or call (207) 772-1096.
A DECORUM representative will provide return shipment instructions,
and assist you with all other return questions. Returns must
include the original box, packaging, and accessories. Customer has
30 days in which to return the product to DECORUM. After
30 days, the Return Authorization will expire and no replacements or
refunds will be given.
When returning product to DECORUM it is the customer's
responsibility to pack the product in the original box with
sufficient packaging material, especially glass which is prone to
breakage during shipping. It is in the customer's best
interest to insure the package. Any item received damaged at
DECORUM is the customer's responsibility and no
replacement or refund will be issued.
Unshipped items can be cancelled as long as the item was not
manufactured or Special Ordered specifically for you. There is
a one week grace period for custom lighting orders beginning the day
the order was placed. Special Ordered hardware (e.g.
knobs, pulls, sinks, faucets, etc.) may only be cancelled if we are
successful in stopping the order at the supplier/manufacturer.
Otherwise, there is a 30% re-stock fee plus the cost of shipping to
return these types of orders back to the supplier/manufacturer.