Frequently Asked Questions (FAQ's)\
If you do not see an answer to your question, then please contact us.

What are your store hours?
Monday - Friday:  9:00 a.m. - 5:00 p.m. EST
Saturday: 10:00 a.m. - 4:00 p.m. EST
Sunday: Closed

* Nostalgia Lighting will close to observe the following holidays: 
New Years Day
Memorial Day
Independence Day
Labor Day
Thanksgiving
Christmas Eve & Christmas Day

Winter Advisory!
For the safety of our employees Nostalgia Lighting may close during inclement weather.  It is best to call ahead during the winter months.  Thank you for your understanding. Call Nostalgia Lighting at (207) 772-1096. 

Nostalgia Custom Interior Lighting Q&A's

What is a "fitter size"?
A "fitter size" is the outside diameter or lip at the opening of a glass shade or globe where it attaches to a light fixture.  Please note the fitter size next to each fixture in the products section when choosing glass shades and globes.

How many finishes are available?
There are six available finishes to include, Polished and Satin Brass, Polished and Satin Nickel, Light Darkened Brass, and Darkened Brass.  You can see close-up examples of these finishes here.

What is the recommended distance between the bottom of a hanging light fixture and a table?
It depends upon the situation, however 32" is a good place to start.
 
Helpful Hint: Take a string and tape it to a shape of a shade/globe made from cardboard, then tack or tape the string to the ceiling where you want the light fixture to hang.  Adjust the string to different heights, then leave it there to live with for a while.  Watch for vision blocking or positions where a head could come into contact.  This will help you determine the right height for your custom fixture.

Do you have a catalog?
Yes, we do have an online/Internet products catalog.  You can view our products here.

Can I see examples of your lighting fixtures?
Not only can you see them hanging in the store, or in the products section of this web site, but we also have a small gallery of images showing our lighting fixtures as they've been installed in some of our customers homes.  You can view these images here.

Can I have my ordered items shipped directly to my home?
Yes, we ship via UPS anywhere within the United States and Canada.  Otherwise, if you are local, we can call you to pick up your order as soon as it is ready.  Due to some shipping size restrictions large fixtures may be delivered with some assembly required.

What are your shipping charges?
Orders delivered to locations within the state of Maine are charged a 5% sales tax on the subtotal.  Shipping and handling charges are as follows:

What is your return/warrantee policy?
For Oceanic/Nautical fixtures and glass, you have 30 days from the receipt of your order to return it for a refund provided it has no damage (unless received that way) and it is in the original box.  All custom fixtures are final sale (it is your responsibility to provide us with the correct measurements at the time of order).  We will be glad to alter a fixture at an extra cost if you feel you have measured incorrectly.

Damaged and Defective Goods:
Nostalgia Lighting ships all orders via UPS for tracking and insurance purposes.  Upon receipt, if your order is damaged by UPS, you must make a claim with UPS within 48 hours so that UPS can determine if the item(s) must be repaired or replaced. Call UPS at: 1-800-PICK-UPS (742-5877).  Then contact Nostalgia Lighting immediately to apprise us of the situation.

NOTE: All repair work must be completed by Nostalgia Lighting. 

Custom Made, Non-Returnable Products:
All custom-made fixtures are non-returnable unless the error was the fault of Nostalgia Lighting.  It is your responsibility to provide us with the correct measurements at the time of order.  We will be glad to alter a fixture at an extra cost if you feel you have measured incorrectly.

How to Return Products:
To return fixtures that are damaged, defective or incorrect, simply contact us by e-mail using the email form on our contact us page, or call (207) 772-1096.  A Nostalgia Lighting representative will provide return shipment instructions, and assist you with all other return questions.  Returns must include the original box, packaging, and accessories. The customer will have 30 days in which to return the product to Nostalgia Lighting. After 30 days, the Return Authorization will expire and no replacements or refunds will be given.

The Customer's Responsibilities when Returning Product:
When returning product to Nostalgia Lighting it is the customer's responsibility to pack the product in the original box with sufficient packaging material, especially glass which is prone to breakage during shipping.  It is in the customer's best interest to insure the package.  Any item received damaged at Nostalgia Lighting is the customer's responsibility and no replacement or refund will be issued.

Refunds:
You have 30 days to return Oceanic Lights and/or glass provided it is in a like-new, resalable condition.  The customer will be refunded once we have received the returned item and inspected the item(s) for damage.  Please note that we can refund shipping costs only if the return is a result of our error.

Order Cancellations:
Unshipped items can be cancelled as long as the item was not manufactured specifically for you (e.g. Oceanic lights and/or glass).  Order cancellations for custom orders are allowed a one week grace period upon receipt of the order.